Check-In Time: 4:00 p.m. If your arrival is earlier than 4 p.m. or you expect to arrive late in the evening, please give us a call so arrangements can be made.

Check-Out: 10:00 a.m. on departure day in order for us to clean the property for the next guest.

Deposits: 50% of total rental is due at time of booking.  Final 50% balance will be automatically charged 45 days prior to arrival.  If you wish to use a different form of payment for the final 50%, you must contact Iron Horse prior to the 45 day deadline. Visa, Mastercard, Discover, and checks are accepted. Checks must be mailed and received in the Iron Horse offices 45 days prior to arrival.

Cancellation: Cancellations must be made in writing. Reservations cancelled 45 days or more prior to arrival will receive a refund of monies paid less a cancellation fee of 3% of gross rental or $50.00, whichever is greater.  Cancellations 1-44 days prior to arrival date, all monies shall be forfeited, unless we can re-rent the home, in which case only the cancellation fee will be charged.  

Services: Iron Horse Property Management will provide to each rental party, a clean home stocked with a starter kit of appropriate supplies. If supplies are depleted and need to be replaced the guest is responsible for replacement. There will be a cleaning fee payable by tenant. (Cleaning charges vary based upon the property.) All units are equipped with, or have access to, a washer and dryer for guest use. Additional cleaning services may be arranged during the stay for an additional fee by calling Iron Horse and scheduling 72 hours in advance.

Pet Policy: Pets are NOT permitted in any of the rental properties with the exception of designated pet properties. Our staff can recommend local kennels for your pets, if desired. Guests found in violation of this policy will be charged $250 per pet to their security deposit credit card and additional cleaning charges will be assessed upon check-out. Pet designated properties are open to pets weighing less than 40 lbs and a pet deposit will be assessed.  (pet deposits vary based on the property)

Security Deposit: A security deposit is required on all vacation rentals. The deposit covers any damages due to negligence to a property during a Guest's stay. The Guest is liable for any damages during occupancy to the premises and to furnishings, equipment, and household items, excluding normal wear.  A security deposit equal to 10% of the gross rental, or $500, whichever is greater, will be authorized to the credit card on file.  Upon departure, the property will be inspected, and the authorization released.  If additional charges apply, the Guest will be notified in writing. 

Travel Delay/ Cancellation: Weather conditions in Colorado can be extreme and change with little or no advance warning any time of the year.  Guest understands and accepts this travel related risk and agrees that a refund cannot be given should a cancellation or delay be weather related.  Iron Horse Property Management recommends that guest purchase travel insurance if this is a concern. We partner with CSA Travel Insurance to provide you this optional coverage.  Click on the following link for details  CSA TRAVEL INSURANCE