Vacation Rental Management

At Iron Horse we understand what it takes to make a vacation home right for our homeowners and our guests. Our team has spent years marketing and servicing high end homes and we put that knowledge to work for you. We make it our business to hand select rentals of the highest standards which go above and beyond our guests expectations. At Iron Horse we take the responsibility of caring for your investment seriously and you won't find a company that responds to the needs of its clients better. We are committed to providing exceptional service for reasonable rates, and our goal is to provide our homeowners with an investment that performs well and our guests with a memorable vacation and some insight into why Crested Butte is "Colorado's last great ski town."

Marketing

  • New user friendly website re-designed with larger pictures and more information
  • Regional networking with a host of service providers
  • In addition to the Iron Horse website, home listings on VRBO, HomeAway, and other vacation and travel sites nationally and internationally
  • Distribution of our properties to various travel magazines for highlight articles
  • Extremely high repeat guest percentage due to white glove guest service
  • In depth guest departure surveys
  • Monthly newsletter to large customer base
  • Rotating property showcases on a variety of social media platforms

Rental Management Advantages

  • Highest net revenue
  • Mandatory guest security deposit protects your investment
  • In-depth guest email surveys provide feedback for improvements needed
  • No marketing fees to owners (provided property meets minimum standards)
  • 24/7 on call service with a staff property manager
  • Iron Horse handles all sales tax reporting and distribution for the property
  • No cost home opening services for homeowners and guests. Always come home to a warm and well lit vacation home
  • All vacation rental inquiries answered 24 hours a day through our CRM program insuring a quick response

Personalized Guest Services

  • An Iron Horse representative greets each rental guest at the home to insure guests are comfortable and answer any questions concerning the home or area
  • Personalized concierge services to help arrange trips, hikes, dinner reservations, etc. at no cost to guest or owner
  • Welcome basket containing Crested Butte items is provided in premium properties
  • Custom leather binder with area information and special deals for Iron Horse guests
  • Late night check in available with key access codes
  • Fully stocked home for guests with Gilchrist & Soames luxury soaps, laundry detergent, trash bags, toilet paper, paper towels, etc.

Maintenance Program

  • Mandatory weekly electronic inspections when home is unoccupied
  • Trained, experienced property managers and maintenance personnel
  • Property managers report directly to general manager
  • Communication and follow-up regarding maintenance issues
  • On staff maintenance personnel to trouble shoot and handle all minor issues
  • Maintenance issues are handled immediately
  • Maintenance rates are extremely competitive and in most cases less than industry standards
  • All outside vendors and contractors are vetted and approved
  • Scheduled HVAC/Boiler maintenance and inspections
  • 24/7 on call maintenance staff for any issues

We understand that just as each person is unique, so is each property. Our standard programs can be tailored to each individual's needs. So if you have a suggestion, or a requirement, let us know. Your satisfaction drives our success.

Featured Properties